At Beautiful Rose Cosmetics, we want you to love every purchase. If you’re not completely satisfied, we accept returns and exchanges within 10 days of purchase, as long as the product is unopened and unused.
Steps for Returning
1. Check Eligibility
Products must be unopened, unused and in original condition.
Returns must be requested within 10 days of purchase.
2. Request a Return Authorisation
To request a return, please complete our
Contact Form and include your order number and reason for return.
Refunds requests will be addressed within 48 hours. You will receive a confirmation email once your form has been submitted, and a member of our team will follow up with further instructions.
3. Pack Your Return
Once your return is approved, carefully pack the item(s) in the original packaging or a secure box to prevent damage in transit.
4. Send Your Return
Ship the item(s) to Beautiful Rose Cosmetics PO BOX 86, Sunshine VIC 3020.
Customers are responsible for return shipping costs unless the product is faulty or incorrectly supplied.
Where to Send
Once your return is authorised, our team will provide you with the return shipping address.
Beautiful Rose Cosmetics
PO BOX 86
Sunshine VIC 3020.
If you have any further questions, please contact us at info@beautifulrosecosmetics.com.au
or 1300 232 604.
Refund Handling
Refunds will be processed once the returned item(s) have been received.
Refunds will be issued to your original payment method within 5–7 business days of receiving the return.
Original shipping fees are non-refundable.
You will receive an email confirmation once your refund has been issued.
Faulty and Damaged Products
We take great care to ensure your order arrives in perfect condition.
If you receive a product that is faulty or damaged, please contact us as soon as possible so we can resolve the issue promptly.
Depending on the circumstances, we may offer a repair, replacement, or refund. To report a faulty or damaged item, please email us at info@beautifulrosecosmetics.com.au or use our Contact Form.
